No refunds. Store credit will be issued for returns. Exchanges only accepted if you are looking to size up or down, tags must still be attached and products not damaged. All sales are final.
Zai Studios aims to produce high quality products and we endeavour to achieve this through our thorough quality control process. If you receive your item damaged / faulty please send an email including photographic evidence to firstname.lastname@example.org with you order number and full name.
We can only accept the return of a faulty item if it is in its original state of packaging with the tag still attached.
Items will be inspected upon return.
For all other questions or inquires, please contact us at email@example.com.